Warranty and Refunds

We guarantee that the products you purchase from 3R Technology will be free from defects in materials or workmanship under normal use during the warranty period.  Our standard warranty period is 90 days from the date of purchase.  However, bulk product, wholesale lots and other items might carry different warranty terms.  These terms are described in the product description.  3R Technology will repair or replace any defective component or the entire product as needed during the warranty period.  All exchanges are subject to product availability. If an exact replacement is not available, 3R Technology will offer a comparable product of equal or greater value.

Warranty Procedure

If you experience any hardware issues not remedied please contact us at ecommerce@3rtechnology or 206-582-7100.

We will first attempt to troubleshoot the issue. If at any point it is deemed that your product requires repair and is within the 90 day warranty period, we will provide an RMA number with further instructions.

Warranty Conditions

  • All returns require a Return Merchandise Authorization (RMA) number
  • All warranty repairs are covered only within 90 days of receipt of product
  • Unauthorized returns without an RMA number may be delayed or returned to purchaser, as well as susceptible to a restocking fee.

Warranty Exclusions

This Limited Warranty does not extend to:

Batteries: WE DO NOT WARRANTY OR GUARANTEE LAPTOP BATTERIES. Your refurbished machine will contain a used battery. By their nature batteries do not typically have long lives. We test batteries to ensure they hold a charge, but we do not guarantee the duration of that charge. We guarantee the laptop will function utilizing the AC adapter included with your laptop purchase.

NOTE: New batteries can be purchased inexpensively from vendors on sites such as Amazon or eBay and will typically have around 2 hours of operating time on a full charge.

Warranty excludes these products:

  • A product with a serial number that has been removed or altered
  • A product in which the void stickers (if any) show signs of tampering
  • Cosmetic damage or normal wear and tear
  • Swapping internal components in computer system, unless specifically instructed by our technicians.
  • Software related issues of any kind
  • Damage or non-functionality as a result from accident, misuse, neglect, or actions beyond normal use
  • Damage or non-functionality due to modification or unauthorized repair

Data recovery is not included under this Warranty, and 3R Technology is not responsible for data that may be lost or damaged during transit or repair.

Refund
In the event that the item was lost in transit, arrived damaged, or is dead on arrival and simply will not function, 3R Technology may refund part or the entire value of the item.

Refunds will not be available after 90 days from receipt of product.

To request a refund please contact ecommerce@3rtechnology.com or 206-582-7100.

Refund Conditions

  • All shipping expenses are non-refundable
  • Full refunds only available for unopened or DOA products.
  • DOA must be reported within 7 days of receiving the products
  • Unopened returns accepted only within 30 days
  • A 15% restocking fee will be applied to all opened boxed functional items returned to 3R Technology.
  • Product must be shipped to 3R Technology before a refund is applied unless otherwise notified
  • Returns in which the contents arrive incomplete are subject to additional restocking fees

Shipping

  • DOA products reported within 7 days will receive free return shipping
  • Other than a DOA unit, shipping any product to 3R Technology for any reason is at the customer’s expense.
  • 3R Technology will ship repaired products or replacements to the customer free of charge if within warranty

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